FAQ’s
Balloons
1. How far in advance should I place my order for custom balloon designs?
It's recommended to place your order at least 2-4 weeks in advance. Custom balloon designs often require detailed planning and sourcing specific supplies. For larger events or more complex designs, consider contacting us even earlier to ensure everything can be prepared to your satisfaction.
2. Can I request a completely unique design that isn’t in the portfolio?
Absolutely! Be prepared to discuss your vision in detail, including colors, themes, and any specific elements you want to include. Providing reference images can also help the designer capture your idea perfectly.
3. What information do I need to provide when placing an order?
When ordering custom balloon designs, you should be ready to provide the date of your event, the location, the theme or color scheme you prefer, and any specific ideas or requirements you have for the design. It’s also helpful to mention the size of the space where the balloons will be displayed to ensure the design fits perfectly.
4. How are custom balloon designs priced?
Pricing can vary widely depending on the complexity of the design, the types of balloons used (e.g., latex, foil, specialty shapes), and the size of the installation. Additional factors like delivery and setup fees can also affect the total cost. We offer a consultation to discuss your needs and provide a detailed quote.
5. Is it possible to have the balloon designs set up on site?
Yes, we offer on-site setup services to ensure the designs look their best and to handle any last-minute adjustments. This is especially common for larger installations or designs that are difficult to transport fully assembled.
6. Are there any limitations to custom balloon designs?
While balloon designers can work wonders, there are some limitations to keep in mind. The durability of balloons, especially outdoors, can be affected by weather conditions like heat, cold, and wind. Complex designs may also require more time and budget. We can help advise you on how to best achieve your vision within these constraints.
Cookies
1. How far in advance do I need to place my order for custom-designed sugar cookies?
We recommend placing your order at least 2-3 weeks in advance. This allows ample time for design confirmation, baking, and decorating to ensure your cookies are perfect for your event. For larger orders, please allow additional lead time.
2. Can I customize the design of the cookies to match my event theme?
Absolutely! We specialize in creating custom-designed sugar cookies to match any theme or occasion. When placing your order, please provide as much detail as possible about your desired design, colors, and any specific elements you would like included.
3. What flavors are available for custom sugar cookies?
Our classic sugar cookies are vanilla-flavored, but we also offer a variety of flavors such as chocolate, lemon, almond, and ube. Please specify your flavor preference when ordering.
4. Are your sugar cookies nut free?
While our kitchen processes ingredients that may contain nuts. We do offer nut-free options, and can guarantee that your order will be prepared separately and away from any possible cross contamination. Please let us know of any allergies when placing your order.
5. What is the minimum order quantity for custom-designed sugar cookies?
The minimum order quantity for custom-designed sugar cookies is a dozen (12 cookies). For larger events, we recommend ordering well in advance to ensure availability.
6. How are the cookies packaged?
Answer: Each cookie is individually wrapped in clear cellophane for freshness. We take great care in packaging our cookies to ensure they arrive in perfect condition.
7. Can I have my order delivered or do I need to pick it up?
We offer both pickup and delivery options. Delivery charges are based on the distance from our location. Please inquire about delivery options and charges when placing your order.
8. What is your cancellation policy?
Answer: Orders canceled more than one week prior to the scheduled pickup or delivery date will receive a full refund. Orders canceled within one week of the event date may be subject to a 50% cancellation fee, as we have likely already begun the process of creating your custom cookies.
9. How do I place an order for custom-designed sugar cookies?
Answer: You can place an order by contacting us via phone, email, or through our website’s contact form. Please include details about your event date, the number of cookies needed, and your design ideas or theme.